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© 2008 G9Chon.com All rights reserved.
Seoul, Korea
Return Policy
We want you to be satisfied with all the products we sell. If you are dissatisfied with your purchase, you can return it to us within 10 calendar days of receiving the items for a refund or exchange. Please note the following rules:
Return Authorization (RA) Number is required before returning an item. To receive a RA number, please e-mail us. When you e-mail us for an RA number, please specify the items you are returning, whether you want an exchange or a refund, and detail the reasons for your dissatisfaction. We will then issue you a RA number and send you a return address label.
The RA number will remain valid for 5 days after it is issued. You must ship the item to us within those 5 days.
When returning an item please return using a method with a tracking number. You are responsible for ensuring the item is returned to us.
If you are seeking a refund, the items must be returned in their original condition with all original packaging materials and included accessories.
If the above conditions are not met, then we reserve the right to refuse the return.
All items returned for refund are subject to 15% processing and restocking fee. This fee applies to open and unopened boxes.
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund, however the 15 percent processing fee will apply. The processing fee will only be applied if you choose to return the item for a refund. We will certainly replace an item that was defective prior to receipt, without a processing and restocking fee.
Shipping and handling charges are not refundable.
Refunds will be credited to the same payment method that the purchase was made.
Thank you.
G9Chon Team